Privacy Policy

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Introduction

We are Reshells Couture Events Ltd., a UK-based wedding event floral design, styling, and planning company. We specialise in creating elegant celebrations in Bedfordshire, Buckinghamshire, Hertfordshire, London, and Barbados. Protecting your privacy and personal data is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit and interact with our website.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect

We collect personal information in the following ways when you use our website:

a. Information You Provide Directly

- Contact Details: When you fill out forms (e.g., contact, inquiry, or booking forms), we may collect your name, email, phone number, and other relevant details.

- Event Information: Details about your event such as location, date, and preferences may be submitted via the website.

- Payment Information: If applicable, payment details collected during transactions via our website or linked payment platforms.

b. Automatically Collected Information

- Cookies: We use cookies and similar technologies to enhance your browsing experience and collect anonymous traffic data. More information can be found in our [Cookie Policy].

- Web Analytics: We use analytics tools such as Google Analytics to collect data about your device (e.g., IP address, browser type) and your behaviour on our site (e.g., pages viewed, time spent on the site, links clicked).

- Server Logs: Our web hosting provider may collect and store certain technical information (e.g., IP addresses) in server logs to ensure the site operates smoothly and securely.

c. Third-Party Information

We may receive information from third-party sources, such as:

- Social Media Platforms: When you engage with our content on social media or use social media plugins on our site (e.g., "Like" or "Share" buttons).

- External Booking Systems: If you use third-party platforms to book our services, we may receive information from them necessary to process your request.

2. Lawful Basis for Processing Personal Data (GDPR Compliance)

Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

- Contractual Obligation: To fulfil your requests and provide our services (e.g., event planning).

- Legitimate Interest: To improve website functionality and business operations, provided this does not infringe on your privacy rights.

- Consent: Where you provide explicit consent, such as when signing up for newsletters or agreeing to cookies.

- Legal Obligation: To comply with our legal and regulatory obligations.

3. How We Use Your Information

We use your personal information collected via the website in the following ways:

- Event Planning: To communicate with you and provide floral design, styling, and planning services.

- Customer Service: To respond to inquiries, requests, and feedback submitted via contact forms or email.

- Payments: To securely process payments for services booked through the website or third-party platforms.

- Website Optimisation: To improve the user experience on our site, analyse visitor traffic, and understand how users interact with the site.

- Marketing: With your consent, we may send promotional materials, offers, and updates related to our services. You can opt out at any time.

- Compliance: To fulfil legal obligations such as record-keeping and fraud prevention.

4. How We Share Your Information

We may share your personal data with the following third parties:

- Web Hosting Providers: Our website is hosted by a third-party service, which may process technical data (e.g., IP addresses, error logs) for security and performance purposes.

- Payment Processors: For secure payment transactions, we may share payment-related data with our payment gateway provider (e.g., Stripe, PayPal, Revolut).

- Third-Party Service Providers: Vendors, freelancers, or venues necessary to deliver our services. They are contractually obligated to protect your data in line with GDPR requirements.

- Legal Compliance: If required by law, we may disclose your information to legal authorities.

- Analytics and Advertising: We may share anonymized data with analytics providers (e.g., Google Analytics) to track and analyse usage of our website.

5. Your Rights Under GDPR

You have rights regarding your personal data, which include:

- Right to Access: You can request access to personal data we hold about you.

- Right to Rectification: You can request corrections to any inaccurate or incomplete information.

- Right to Erasure: You can request deletion of your data when it is no longer necessary for the purposes we collected it, or if you withdraw consent.

- Right to Restrict Processing: You can request the limitation of your data processing under certain circumstances.

- Right to Object: You can object to processing based on legitimate interests, including profiling for direct marketing.

- Right to Data Portability: You can request a copy of your data in a structured, commonly used format to transfer to another service provider.

To exercise any of these rights, please contact us at hello@reshellscevents.com We will respond within one month in accordance with GDPR regulations.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal obligations. For example, contact details submitted via our website may be retained for customer service follow-ups or marketing purposes (with your consent) but will be deleted once no longer required.

7. Security of Your Information

We use industry-standard security measures to protect your personal information, including secure data storage, encryption, and regular website security audits. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

8. International Data Transfers

As our services extend to Barbados, we may transfer your personal data internationally. We ensure that such transfers comply with GDPR and other relevant regulations. Appropriate safeguards, such as Standard Contractual Clauses (SCCs), are implemented to protect data transferred outside the UK and European Economic Area (EEA).

9. Use of Cookies

Our website uses cookies to improve user experience, analyse site traffic, and customise content. For more detailed information on how we use cookies and your rights to manage them, please refer to our [Cookie Policy].

10. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or social media features. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We recommend reviewing their privacy statements before engaging with their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page, and significant updates may be communicated via email or a notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

- Email: hello@reshellscevents.com

- Phone: 07988 258 752

- Address: 751 Dunstable Road, Luton LU4 0HP

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.

This Privacy Policy is effective as of 23rd August 2024.